FAQs

Fast service

Candis Creations offers fast service so you can feel everyday sexy with Candis underwear as soon as possible.

Secure payments

Secure payments are made via PayPal using your PayPal account or credit card.

Friendly support

Candis Creations support staff are here to help and happy to answer any questions you may have.

How do I know which size to order?

The Size Guide provides guidance on which size to order based on which dress size you prefer to wear.

Can I change or cancel my order?

If you wish to change or cancel an order, contact Candis Creations as soon as possible as this will depend on whether or not your package has been shipped.

See Terms of Use for more detailed information.

Can I return an online purchase?

Due to health and hygiene, Candis Creations cannot accept returns, issue refunds or exchanges for change-of-mind or incorrect sizing of briefs. Refunds or replacements can be arranged for faulty or incorrect goods.

See Returns and Refunds Policy for more detailed information.

How do I return a purchase?

If your goods are faulty or do not match what you ordered, contact Candis Creations as soon as possible along with a description of the issue and proof of purchase. A Customer Service Representative will work with you to arrange a replacement or refund.

See Returns and Refunds Policy for more detailed information.

Will the cost of shipping or a gift box be refunded if I return an item?

Delivery fees and gift box charges will not be refunded.

See Returns and Refunds Policy for more detailed information.

Do I pay for shipping to replace faulty or incorrect products?

Delivery fees to replace incorrect or faulty products will be paid for by Candis Creations.

See Returns and Refunds Policy for more detailed information.

Can a refund be made to a different credit card?

In the instance of a refund, funds will be refunded to the credit card or PayPal account used to initially purchase the products.

See Returns and Refunds Policy for more detailed information.

Why is shipping expensive?

The cost of shipping is set by Australia Post. Candis Creations does not make a profit on shipping. The shipping cost remains the same regardless of the number of pairs of undies ordered so the shipping cost per pair is reduced the more pairs you order!

See Shipping and Delivery for detailed shipping information.

Does Candis only sell bikini briefs?

Currently, Candis Creations only sells bikini briefs. The side seam (from the waist band to the top of the legs) on all Candis bikini brief designs ranges from XS 7.5cm – XL 9.5cm.

We hope to expand the range in the future to include different styles of undies so keep an eye out on our website!