Candis Creations uses Australia Post to ship orders. We endevour to dispatch orders within two business days.*
*We’re moving premises. Orders will be delayed over the period 21/12/21 to 19/1/22. We apologise for this delay and appreciate your patience.
SHIPPING WITHIN AUSTRALIA
The delivery times are a guide only and may be subject to unforeseen delays.
You will receive an email once your order is dispatched with a tracking number which you can use to track your shipment.
International shipping rates are based on the recipient’s country. Exact postage will be calculated at checkout but the information in the table below can be used as a guide.
Shipping destinations are limited to those serviced by Australia Post. We apologies for any inconvenience caused if we do not deliver to your location.
If order tracking is available for your destination, you will receive an email once your order is dispatched with a tracking number which you can use to track your shipment.
Customs Duties and Taxes
International orders may be subject to additional customs duties and taxes which will be the responsibility of the recipient. These duties and taxes are charged once the parcel reaches its country of destination. Recipients may also be charged an additional administration fee by our third-party logistics provider; Candis Creations has no control over this additional charge. If the recipient chooses not to pay additional charges, the order may be abandoned. Candis Creations does not take responsibility for loss of funds as a result of this occurring and does not accept returns nor provide refunds on this basis. For detailed information regarding your country’s custom policy, contact your local customs office.